Adam Keast

Adam Keast

Director of Operations | Workplace Management Services

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About

Professional Summary

Adam is  the Director of Operations for Workplace Management Services (WMS), a unique offering for corporate occupiers who require high performance workplaces to increase productivity and guest experience. 

With a diverse and global career as a hospitality professional, Adam spent over 15 years working as a Chief Concierge in some of Australia’s leading hotels before expanding his knowledge and skills by moving to Dubai as the pre-opening Chief Concierge at the InterContinental Hotels Group development in Dubai Festival City, comprising over 900 rooms across 3 hotels. During Adam's career he was awarded membership into the exclusive Les Clefs d’Or (otherwise known as the ‘Golden Keys’), a professional concierge network comprising 3,500 members globally.

Upon returning to Australia in 2009,  he was appointed as the General Manager of Concierge Services at First Contact. During this time at First Contact Adam was instrumental in establishing a market leading hospitality solution, never seen before in the commercial property industry.

WMS transforms the workplace into a corporate hotel, challenging the traditional facilities management model, and bringing a new soft services approach to corporate occupiers. WMS encompasses Front of House Management, Client Suites, Unique Spaces, Workplace Management, Private Lounge Experiences, Housekeeping, Switchboard and Service Training and Advisory.

Accomplishments

  • 15 years' experience in 5 star hotels throughout Australia & O/S
  • Former member of Les Clefs d’Or Australia (GOLDEN KEYS)
  • Member of InterContinental Hotels Concierge Advisory Board & Preopening Task Force
  • Founding General Manager of First Contact Executive Hospitality
  • Refined the Concierge model for the commercial property industry
  • Successful trainer, motivator and confidant

Services

Service Lines
Occupier Services

My Team

My Team

Featured News

Featured News
16 Oct 2019
How is your asset or workplace performing from an experience perspective?
In today’s business landscape delivering memorable experiences across your workplace or office asset (and standing out from your competitors) has never been more important. People, clients, employees, customers; they all essentially want the same thing they’ve always wanted when it comes to interactions in a corporate setting - a seamless, professional and efficient experience. However, the way people compare brands and experiences has changed.
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