We don’t believe in a one size fits all approach, so when it comes to strategy, we tailor each property requirement to your unique business needs. Whether you’re looking to engage with your employees, accommodate for future growth or identify cost savings and efficiencies, our experts will deliver the right solution, aligned to your corporate objectives.
See one of our recent success stories on behalf of Fetch TV.
Our team of market leaders comprises of knowledgeable and experienced property professionals who manage office, industrial and retail portfolios on behalf of corporate clients.
Currently managing over 4 million sqm's of space, our Portfolio Management service encompasses transaction management, lease administration, lease auditing and exclusive access to Colliers360, our market leading dashboard technology.
Colliers360, developed by Colliers, is a cloud-based portfolio management and analysis tool built on the concept of “Portfolio Visualisation”. Colliers360 ensures all information on a property portfolio is presented as cohesive and visual dashboards allowing the user to quickly assimilate the information and make a fully informed decision.
Part of the Occupier Services team, Colliers Tenant Advisors (or Tenant Representatives) act on behalf of corporate tenants to secure the best outcome for their organisation.
We tailor each property strategy to reflect the client’s unique business objectives, then navigate and negotiate their local real estate market to maximise savings, minimise risk and secure office space most suited to their needs.
From small lease transactions to major pre-commitment leases, we align a tailored strategy to the client’s business needs.
So, whether it’s sourcing a new property to cater for growth, consolidating offices, downsizing or relocating to a new way of working, we'll discover value solutions others don’t find.
Imagine taking the best commercial real estate management and combining with proven hotel methodologies for a next generation service.
Our experts specialise in delivering a superior customer experience based on luxury hotel methodologies and corporate real estate best practice.
From front of house management, to concierge services, third space advisory, client suite management and beyond; we are experts in delivering a first class experience to your people, clients and guests.
Managing Director | Occupier Services
Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy.
Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.
- Tenant Advisory
- Industrial Advisory
- Project Management
- Facilities Management
- Occupier Technology
- Workplace Management
- Account Management
- Integration of business units
- Occupier Research
Head of Tenant Advisory | Occupier Services
Simon Crouch is the head of of Tenant Advisory in Australia and has been with Colliers International for over 21 years commencing in Commercial Leasing and moving into Tenant Advisory 12 years ago. Simon is responsible for a team of over 20 tenant advisory specialists working with clients in all office market across Australia.
Simon specialises in developing innovative accommodation strategies on behalf of large corporate and government occupiers. Simon and his team has delivered some of the most complex assignments in the Australian market. Major recent accomplishments Simon has led include:
Nine Entertainment Co. in their pre-committment of 16,000sqm into North Sydney and subsequent expansion of 6,000sqm following a merger with Fairfax Media, Microsoft's Long Term Strategy and relocation of 10,500sqm in North Sydney, Norton Rose Fulbright's pre-committment of 10,000sqm into 60 Martin Place, Sydney and QBE's 12,000sqm pre-committment in Parramatta and 10,000sqm pre-committmnet in Sydney.
Head of Workplace Management Services
I joined the team in June 2015 to create Workplace Management Services (WMS) under the Occupier Services divison. Our team provides an innovative model of workplace management to high-performing workplaces.
My previous role was Co-Founder & CEO of First Contact, pioneering the first “hotel style” service model for ANZ and top tier landlords in 2005. Over the past 2 years I have worked closely with companies like Westpac Group to create a new corporate services offering, focused on experience for both clients and employees. Previous to this, I worked extensively in the hotels, events and catering industries.
WMS challenges the traditional FM solution by providing a service-oriented and customer aware solution. It’s all about creating a corporate hub with a sense of community around the organisation.
Each service is uniquely designed for each client and their individual departments:
1. For external guests (those visiting the clients location), and equally as important,
2. Internal guests (the employees of the client).
Our services range from workplace management, service training and advisory as well as front-of-house shared services with the aim of providing services that are designed to support the way people work.
National Director | Tenant Advisory
Tim is a National Director of the Occupier Services Tenant Advisory division based in Melbourne. With a career in corporate real estate spanning over 19 years and successfully running his own Tenant Advisory business, Tim brings extensive industry experience with a strategic and organised approach to business.
Tim’s expertise includes:
•Lease & Agreement For Lease
•Market Rent Review
•Acquisitions (Leasehold & Freehold)
•Property Disposal (Strategy, Planning & Management)
•Lease Legacy (Risk & Liability mitigation)
•Strategic Portfolio Review
•Lease Assessment & Restructure
•Qualitative and Quantitative Analysis
A sample of clients Tim has assisted include: Grant Thornton, URBIS, Financial Ombudsman Service, CGI Technologies Australia, McKinsey & Company, NEC Australia, Bunnings Limited, Coles, Fly Buys, Regus, Victoria University, Acknowledge Education, Vic Govt., Commonwealth Govt., Sony Pictures Entertainment, Porter Davis Homes, DB Schenker, Telstra, NAB, EQUINIX, Equity Trustees, Medibank, Orica Limited, Asciano, Philips.
Director of Operations | Workplace Management Services
Adam is the Director of Operations for Workplace Management Services (WMS), a unique offering for corporate occupiers who require high performance workplaces to increase productivity and guest experience.
With a diverse and global career as a hospitality professional, Adam spent over 15 years working as a Chief Concierge in some of Australia’s leading hotels before expanding his knowledge and skills by moving to Dubai as the pre-opening Chief Concierge at the InterContinental Hotels Group development in Dubai Festival City, comprising over 900 rooms across 3 hotels. During Adam's career he was awarded membership into the exclusive Les Clefs d’Or (otherwise known as the ‘Golden Keys’), a professional concierge network comprising 3,500 members globally.
Upon returning to Australia in 2009, he was appointed as the General Manager of Concierge Services at First Contact. During this time at First Contact Adam was instrumental in establishing a market leading hospitality solution, never seen before in the commercial property industry.
WMS transforms the workplace into a corporate hotel, challenging the traditional facilities management model, and bringing a new soft services approach to corporate occupiers. WMS encompasses Front of House Management, Client Suites, Unique Spaces, Workplace Management, Private Lounge Experiences, Housekeeping, Switchboard and Service Training and Advisory.
National Director | Portfolio & Transaction Management
An accomplished real estate professional with over 18 years property experience in the areas of commercial, industrial and residential property management and corporate real estate portfolio and account management.
In April 2016, Colliers International were successfully appointed on the management of the Vodafone portfolio, consisting of over 4,000 sites nationwide. As the Account Director, I have account and operational oversight including accountability for:
- Delivery of tenure, transaction, property management, financial and lease administration services
- Implementation and management of Quality Management procedures and processes
- Management of the Service Delivery team
- Delivery of all operational reporting
To date, we have achieved savings of over $54M for our client (over the term of the leases) and have doubled the original Account team in size
In 2018, I transitioned into a 50/50 split between leading the Vodafone Account and leading operations for Occupier Services - a role where I continue to grow and learn and I thoroughly enjoy being a part of our Occupier Services team - Division of the Year 2017 & 2018
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