Director of Operations, Workplace Management Services | Occupier Services
Adam is the Director of Operations for Workplace Management Services (WMS), a unique offering for corporate occupiers who require high performance workplaces to increase productivity and guest experience.
With a diverse and global career as a hospitality professional, Adam spent over 15 years working as a Chief Concierge in some of Australia’s leading hotels before expanding his knowledge and skills by moving to Dubai as the pre-opening Chief Concierge at the InterContinental Hotels Group development in Dubai Festival City, comprising over 900 rooms across 3 hotels. During Adam's career he was awarded membership into the exclusive Les Clefs d’Or (otherwise known as the ‘Golden Keys’), a professional concierge network comprising 3,500 members globally.
Upon returning to Australia in 2009, he was appointed as the General Manager of Concierge Services at First Contact. During this time at First Contact Adam was instrumental in establishing a market leading hospitality solution, never seen before in the commercial property industry.
WMS transforms the workplace into a corporate hotel, challenging the traditional facilities management model, and bringing a new soft services approach to corporate occupiers. WMS encompasses Front of House Management, Client Suites, Unique Spaces, Workplace Management, Private Lounge Experiences, Housekeeping, Switchboard and Service Training and Advisory.
- 15 years' experience in 5 star hotels throughout Australia & O/S
- Former member of Les Clefs d’Or Australia (GOLDEN KEYS)
- Member of InterContinental Hotels Concierge Advisory Board & Preopening Task Force
- Founding General Manager of First Contact Executive Hospitality
- Refined the Concierge model for the commercial property industry
- Successful trainer, motivator and confidant
Head of Workplace Management Services
I joined the team in June 2015 to create Workplace Management Services (WMS) under the Occupier Services divison. Our team provides an innovative model of workplace management to high-performing workplaces.
My previous role was Co-Founder & CEO of First Contact, pioneering the first “hotel style” service model for ANZ and top tier landlords in 2005. Over the past 2 years I have worked closely with companies like Westpac Group to create a new corporate services offering, focused on experience for both clients and employees. Previous to this, I worked extensively in the hotels, events and catering industries.
WMS challenges the traditional FM solution by providing a service-oriented and customer aware solution. It’s all about creating a corporate hub with a sense of community around the organisation.
Each service is uniquely designed for each client and their individual departments:
1. For external guests (those visiting the clients location), and equally as important,
2. Internal guests (the employees of the client).
Our services range from workplace management, service training and advisory as well as front-of-house shared services with the aim of providing services that are designed to support the way people work.
Project Operations Manager, Workplace Management Services
Experienced Project Operations Manager with a demonstrated history of working in the hotel & property industry. Diverse operational skills in Space & Workplace Management, Project Management, Program Management, Business Planning, VMS & RBS Platforms, Hotel and Operations Management. Demonstrated CX & UX experience across with ASX listed companies.