Head of Business Operations & Risk Management
Valuation & Advisory Services
My role has continued to evolve since joining Colliers in 2014. Colliers International has a significant depth of experience in providing valuation, advisory and transaction services across a broad spectrum of asset classes nationally and for a diverse range of finance, corporate, institutional, government and private clients. Now, as Head of Business Operations & Risk Management, I oversee risk management, valuation standards and business operations for our Valuation & Advisory business and Strategic Advisory and Healthcare & Retirement Living Transactions teams. I am also delighted to have been appointed as Chair of our Diversity & Inclusion Council for 2021. Our goal this year is to foster an environment allowing diverse perspectives and a culture of inclusiveness through respect for our colleagues, clients and community.
I work closely with our managing director to provide a strong oversight on the performance of our people and continued refinement of our quality assurance and risk management functions. I coordinate external industry body audits and undertake my own internal audits of every valuer and consultant. I have successfully introduced and implemented an industry-rated, risk management framework across our Valuation & Advisory business.
My specialties are mitigating client and internal risk and ensuring all client briefs are met in accordance with industry standards and QA methodologies. My 25 plus years’ experience in property and finance makes me a trusted point of contact for our clients.
Memberships & Involvements
- RICS Asia Pacific Regulatory Sub Board member
- Colliers International’s Valuation & Advisory Executive
- Colliers International’s Global Risk Management Committee
- Colliers International’s Enterprise Risk Management Australia and New Zealand Committee.
General Counsel & Company Secretary | Asia Pacific
My role is that of General Counsel & Company Secretary | Asia Pacific. I joined Colliers in 2004 and have held various roles since that time.
I oversee all legal, company secretarial, risk management, insurance and internal audit functions. With my team, I am responsible for the company secretarial functions for all entities across the group; contract management and tendering; mergers, acquisitions, divestments and joint ventures; workplace relations advice; franchising law; litigation and claims management; trade practices compliance; risk management advice, insurance cover and placement; and internal audit and compliance.
Prior to joining Colliers, I held a number of senior legal roles, both in-house and in private practice.
Managing Director | Valuation & Advisory Services, Strategic Advisory & Healthcare & Retirement Living
Valuation & Advisory Services
I am responsible for the oversight and management of Valuation & Advisory Services; Strategic Advisory & Healthcare & Retirement Living businesses in Australia. Ensuring Colliers International remains best in class providers in their respective markets. These key sectors on a national basis are headed by the following people:
Jonathan Petsalis - Head of Office | Valuation & Advisory Services
Simon Andreatta – Head of Industrial | Valuation & Advisory Services
Andrew Johnston – Head of Retail | Valuation & Advisory Services
Alex Thamm - Head of Agribusiness | Valuation & Advisory Services
Phil Western - National Director | Government Property Services
Neil Murray - Head of Strategic Advisory
Shalain Singh - Head of Healthcare & Retirement Living
Colliers International is a full service provider of Global Valuation & Advisory Services.
Managing Director, Valuation & Advisory Services 2013 - Present
National Director, CBD Commercial Valuation, Sydney CBD Office 2006 - 2013
State Director, Consultancy and Valuation, Sydney CBD Office 2003 - 2006
Associate Director, Sydney CBD Office 2002 - 2003
Senior Valuer, Sydney CBD Office 1998 - 1999
Valuer, Sydney West Office 1995 – 1998
PROFESSIONAL ACCOMPLISHMENTS | OFFICE VALUATION & ADVISORY
Some of the more prominent clients that I regularly undertake national valuation appointments from include The GPT Group, AMP Capital Investors, DEXUS, Brookfield, and Lendlease.
Some of my more recent valuation instructions of Premium and A grade commercial office assets undertaken are as follows:-
‘Governor Phillip’ & ‘Governor Macquarie Towers’, 1 Farrer Place, Sydney
‘RBS Tower @ Aurora Place’, 88 Phillip Street, Sydney
‘Darling Park’, 201 Sussex Street, Sydney
‘Grosvenor Place’, 225 George Street, Sydney
1 Bligh Street, Sydney
120 Collins Street, Melbourne
530 Collins Street, Melbourne
8 Exhibition Street, Melbourne
‘Bourke Place’, 600 Bourke Street, Melbourne
One One One Eagle Street, Brisbane
1 William Street, Brisbane
Central Plaza I, II & III, Brisbane
‘Bankwest Tower’, 108 St Georges Terrace, Perth
‘Brookfield Place', 125 St Georges Terrace, Perth
‘Ernst & Young Centre’, 12 Mounts Bay Road, Perth
Prior to joining Colliers International, I worked within the Research Department of the Property Council of Australia (PCA), then with a boutique firm of Valuers & Land Economists, where I was involved in the valuation of residential property predominantly for first mortgage security purposes, as well as commercial and retail rental advice.
Valuation & Advisory Services
Jennifer began her career at Colliers International as Team Assistant to the Valuation team before being promoted to Executive Assistant to Dwight Hillier | Managing Director of Valuation & Advisory Services.
Previously Jennifer worked for The REIN Group which is a boutique Property Investment Company based in Sydney CBD provding support to clients through all stages of their property Investment.
Associate Director | Risk & Internal Audit
I work in the capacity of Associate Director, Risk and Internal Audit.
My role is to maintain the Internal audit fuction within Colliers and manage the Internal controls. Colliers is a NASDAQ listed company which makes it a requirement to comply with Sarabanes Oxley.I am responsible for the compliance of SOX within the ANZ region and also maintain the external quality management certifications for the company such as ISO9001. I work closely with Finance to ensure that the controls within the team are working effectively and any risk is mitigated.
I manage the Enterprise risk Management committee and the risk register of ANZ region, which oversees the major risks within Colliers and also a member of the REM risk management committee.
I am also the Privacy Risk Officer within Colliers overseeing data risk and making sure our GDPR obligations are met and reported appropriately.