Sally Osborne

I have more than 30 years experience in the property industry with extensive relationships across institutional and major private owners throughout Australia. My experience includes the management of major assets and portfolios across Australia, across all asset classes and all categories of ownership, working for clients such as Challenger, Charter Hall, Grosvenor, ISPT, Macquarie University, QIC, IOOF, Mulpha, Mirvac, Dexus, Perron Group, REST, Glebe Administration Board, KAH Australia, Valad, Australian Unity, Far East Organization, Bunnings, EG Funds Management, Eureka Funds Management, Heathley Limited, Real I.S., Roxy-Pacific and Altis Property Partners.

In my current role as Managing Director, Real Estate Management, I am responsible for driving operational excellence and leading business growth for Colliers International Real Estate Management service.

Colliers International Real Estate Management team offer specialised property management services to optimise the performance of our clients' assets. We partner with our clients to develop and execute asset strategies to achieve their investment goals. We provide property management, facilities management, financial management and sustainability services across all property classes and client categories.

With over 20 years experience as a Chartered Accountant in Finance and Accounting I have held roles from Audit & Advisory to General Manager responsible for bottom line performance.  This has given me a broad range of experience and made me a highly motivated and commercial operator focused on outcomes.

In my capacity as Finance & Operations Manager | Real Estate Management I’m responsible for delivering a 5 star platform to internal and external clients and commercial analysis support to the Managing Director of Real Estate Management.  In addition I manage the Property Accounting Team.

I have more the 30 years’ experience in the retail investment property industry, having managed and driven asset strategy for numerous shopping centres across Australia, South East Asia and The Middle East.

I recently joined Colliers International as National Director following the acquisition of McKenzie Hall, a specialist retail management and leasing company, in 2014. Prior to leading the McKenzie Hall management team, I was Managing Director and shareholder of the Byvan Group, a specialist retail centre management company, which sold to Savills in 2002.

My experience as a business owner ensures that I strive for long term and above average performance for my clients and my teams.

My ability to think like an owner, complemented with my leadership experience and people management ensures I deliver outcomes and results for my clients and their centres.

I am a founding Board member of the Shopping Centre Council of Australia and was extensively involved in the development and management of the Property Council of Australia education courses. I am also a past National Chair of the PCA Education Committee and was a lecturer for more than 15 years for the Shopping Centre courses.

National Industrial Real Estate Management  Asset Class leader, tasked with aligning state based teams to deliver tailored real estate management services to industrial clients. 

Focussed on all aspects of industrial management for Private Clients, Syndicators, Small to Medium Funds, Local and International REIT's and all other forms of ownership.    

Strong national, tenant focus - "Everything in industrial ultimately comes down to relaitionships" 

Providing advice on feasibility, budgeting, commisioning new developments, defect liability, buildings systems and security, lease negotiation and renegotiation, make  goods, defits and refits, repurposing, logistics and supply chain,  automation, concrete and ongoing financial and physical asset management  

(In a previous life) Owned and operated Daniel's Steakhouse - Brisbane, Sydney, Melbourne, Gold Coast

I have over 15 years’ experience in the Real Estate industry and in this time have gained valuable experience in all aspects of Property Management including providing outstanding customer service, building strong relationships with all stakeholders, increasing asset values through proactive maintenance and capital expenditure programs, tenant retention strategies, lease negotiations, financial reporting, dealings with Legal representatives and arrears minimisation.

I started with Colliers in 2010 and have had various Property Management roles within REM in that time.  My current role as National Director of Private Clients is focused on business development and service delivery in the private client specialisation of Real Estate Management.  I work with the SPD's to implement business development strategies, nationalised marketing collateral and ensure we are constantly delivering service that exceeds our clients’ expectations through a proactive management approach.

Because we treat every asset like it’s our own, we find solutions others don’t look for.

I oversee the property management, facilities management and sustainability functions for the Real Estate Management (Office & Industrial) business in Queensland. I currently lead a team of 30 skilled property professionals who are committed to delivering memorable service to our customers and adding long term value to the assets under management.

I have over 15 years experience in listed and unlisted property and facilities management, asset repositioning activities, strategic planning, leasing and capital projects management across most asset classes including office, retail and industrial in Australia.

In addition to my core responsibilities, I am also involved with the Property Council of Australia as a member on their QLD Commercial Office Committee. I  hold a Master of Property Studies from the University of Queensland.

I stared my property career in 1993 working for Pinnacle Property Group working under Barry Brakey as an undergraduate. I then commenced work at Knight Frank in 1994 as the Commercial Manager at the Southgate Complex.  From then my career path took me to ANZ Bank (Facility Management and National Contract Manager), Global Property Solutions and then KFPW (UGL) where I worked on major accounts including Telstra, Defence, NAB, Westpac and DOFA/DFAT.  From mid-2007 until January 2017 I was employed at CBRE as a Director of Asset Services.  I enjoy managing a team and the diversity and day to day challenges of property management.  I am a Licenced Estate Agent and hold a Bachelor of Economics(Monash) , Bachelor or Property(Vals) RMIT and a Post Grad Diploma in Applied Information Systems (RMIT).

Lyn joined Colliers International in June 2015 as State Product Director - Real Estate Management.

Since joining Colliers International, Lyn has been responsible for the enhancement of the service platform delivered by the South Australia Real Estate Management Team. In 2016 and 2017, Lyn was award Leader of the Year for the South Australian business.

Prior to joining Colliers International, Lyn has worked for Knight Frank, Cushman Wakefield, a boutique agency and one of South Australia's largest private property owners as General Manager and Director.

During Lyn's time at these companies, she has achieved:-

Completing one of Adelaide's biggest retail developments;

Establishing a risk analysis of the business and turned around several non -performing assets to obtain positive outcomes;

Successfully implemented a three (3) year plan on staffing, policies and culture which saw the company grow from a small to a medium size business.

The ongoing achievements and respect that Lyn has in the industry speaks for itself. The passion, commitment and knowledge of all facets of property is one to be discussed and involved in.
 

I am a senior property professional with more than 16 year’s experience in the Property Industry across Corporate Real Estate, Property and Project Management.

I have a proven track record in real estate transactions, strategic planning and portfolio optimisation and is responsible for the Real Estate Management business in Canberra. 

·   Reporting to board level across a number of different private and institutional clients

·   Create and deliver business and asset plans, as well as lifecycle costing analysis. 

·   Specialising in representing Landlords with large corporate and government tenanted property

·   Ability to recognise and develop business opportunities within the day to day operation of a building.

·   Project, operational and management skills and reporting and analysis skills.

·   Excellent relationship management skills and able to effectively build relationships with all levels of business personnel.

• Colliers International - Jan 2014 to Current 
  • Director Retail Management 
• AMP Shopping Centres - Dec 2003 to Nov 2012
  • Operations Manager
  • Centre Manager
  • Portfolio Manager 
• Broadway Hotels and Resorts - Jun 2002 to Aug 2003
  • General Manager 
• Voyages Hotels and Resorts - Oct 1999 to Jun 2002
  • Assistant General Manager 
• Marriott Hotels and Resorts - Sep 1992 tp Jul 1999
  • Head of Restaurants
  • Front Office Manager