Senior Account Manager | Occupier Services
Working in the Occupier Services team as Senior Account Manager for the QBE Portfolio, I aim to provide strategic direction for their properties' cost and operational performance. I am also in charge of Colliers360 for Australia, our technology platform providing end-to-end solutions for clients' CRE technology needs.
I have worked for Colliers International since 2012, starting on the Scholarship Program while studying Property Economics at University.
Upon graduating in 2013 I moved into the Real Estate Management team as Property Manager, managing a large portfolio of Commercial and Retail sites across Sydney.
In 2016 I shifted to the Workplace Management Services (WMS) team under the Occupier Services division working in the Westpac Barangaroo offices as a part of their Corporate Services team. This role involved managing the Workplace Concierge teams at all major Sydney offices, promoting and managing the new agile way of working.
In 2017 I was promoted internally to work solely on the Westpac Head Office refurbishment at 275 Kent Street as the Project Lead for Corporate Services. This involved being across all elements of the project from the design and construction to the transition journey of the employees being moved into the new agile workplace to ensure a seamless handover of each floor for the Corporate Services team to continue to operate the building seamlessly.
Remaining with the Occupier Services division I'm excited to use the knowledge I've gained from previous roles into helping QBE find cost efficiencies and change the way the business operates.
2018 Colliers NSW Awards of Excellence Recipient for the "Outstanding Professional Service" Award
2012 Selected from over 100 applicants for the Colliers Scholarship Program while studying at University
2014: Certificate of Registration (Real Estate)
2013: B. Property Economics, University of Technology Sydney
2009: Higher School Certificate, St Vincent's College Potts Point (Vice Captain)
National Director, Corporate Solutions | Occupier Services
An accomplished real estate professional with over 18 years property experience in the areas of commercial, industrial and residential property management and corporate real estate portfolio and account management.
In April 2016, Colliers International were successfully appointed on the management of the Vodafone portfolio, consisting of over 4,000 sites nationwide. As the Account Director, I have account and operational oversight including accountability for:
- Delivery of tenure, transaction, property management, financial and lease administration services
- Implementation and management of Quality Management procedures and processes
- Management of the Service Delivery team
- Delivery of all operational reporting
To date, we have achieved savings of over $54M for our client (over the term of the leases) and have doubled the original Account team in size
In 2018, I transitioned into a 50/50 split between leading the Vodafone Account and leading operations for Occupier Services - a role where I continue to grow and learn and I thoroughly enjoy being a part of our Occupier Services team - Division of the Year 2017 & 2018
Managing Director | Occupier Services
Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy.
Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.
- Tenant Advisory
- Industrial Advisory
- Project Management
- Facilities Management
- Occupier Technology
- Workplace Management
- Account Management
- Integration of business units
- Occupier Research