Tony Kuo

Tony Kuo

Associate Director | Facilities Management

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About

Professional Summary

Manage the continued development of the State Facilities Management business by providing leadership and managerial direction to the team. Ensure Colliers International’s procedures, systems and business direction is implemented to minimise risk to Colliers International, exceed client expectations and comply with our obligations as specified in our Management Agency Agreements, while generating a positive financial return to Colliers International.

Accomplishments

  • Provided fair, transparent and equitable solutions in business dealings and agreements, which are compliant and consistent with Colliers International’s policies, and assure Client’s solutions are congruent to project deliverables.
  • Performed all duties in a professional, efficient & economical manner for all buildings / properties assigned to you as determined by my Manager.
  • Established  and  build  a  strong  relationship  with  the  client  (or  clients).  Seek  to  understand their requirements (both those that are documented in the management agreement, as well as those that are implied), and identifying opportunities to increase Colliers International’s business with them (both within REM, but also across the wider business).
  • Identified new business opportunities (including opportunities to manage additional properties, generate consultancy or project management fees, as well as cross selling other Colliers International business lines).
  • Lead  (or  assist  with)  the  delivery of  high  quality submissions and  presentations to  Clients  by communicating technical issues logically, clearly and concisely in both written and verbal communications.
  • Promoted Colliers International and the services we offer throughout the market and promoted the Facilities Management team to other departments.
  • Ensured that my team fulfill their individual responsibilities (as described in their Position Description)
  • Provided leadership, managerial direction and personal encouragement to all of my team
  • Facilitated regular meetings with operational staff in accordance with company requirements.
  • Responsible for the effective management of all subordinates wages, overtime & annual leave requirements to ensure 100% recovery is achieved from our Clients.
  • Facilitated team deliverables, and mitigate conflict, ensuring harmonious relationships are built and maintained with internal and external customers.
  • Identified training requirements for all operational staff to encourage greater skill levels and training sessions that meet the needs of the business.
  • Assisted with the  training of  all subordinates in the correct use of  Colliers International  software platforms.
  • Assisted with the development of all subordinates knowledge with the greater awareness and use of sustainability policies and procedures in line with Client’s and Colliers International’s requirements.
  • Completed performance reviews in accordance with Colliers International policy requirements for all subordinates and myself.
  • Ensured  service  delivery  in  line  with  budget  requirements  to  meet  and  exceed  our  Client’s
  • expectations.
  • Ensured sustainable business practices are implemented and introduced new initiatives.
  • Assisted with the development and implementation of systems of work to ensured appropriate quality levels are established and maintained.
  • Identified and assist with implementing process and system improvements within the department, using available resources, to ensure effective and efficient use.
  • Provided  input  with  development  and  improvement  of   our   standard   Facilities  Management documentation to ensure these are relevant and compliant with legislation and industry standards.
  • Established  and  document  building  knowledge  and  intellectual  property  to  ensure  resources  are available to business partners and clients.
  • Responsible for  implementation of  Colliers International sustainability initiatives to meet agreed individual KPIs.
  • Assisted  with  the  effective  management  of  contractors  through  regular  performance  reviews  in accordance with company guidelines
  • Oversee the annual business planning (OPEX and CAPEX budgeting) process across the State
  • Drove  the  Colliers  International procurement process,  ensuring  that  the  size  of  the  portfolio  is leveraged in the market place.
  • Ensured that all planned preventative maintenance programmes are clearly documented.   Adopt standard procedures and tools to ensure transparency.
  • Oversee all areas of risk to ensure that both Colliers International and its clients are effectively mitigated. Adopt standard procedures and tools to ensure transparency.

Education

University of Technology, Sydney - Building Construction management

TAFE - Mechanical Engineering Technical

Services

Skills
Property Management
Service Lines
Real Estate Management
Property Types
Office, Retail

My Team

My Team

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