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Case Study Real Estate Management Services: Zurich Tower, 118 Mount Street, North Sydney


Achieve operational excellence and provide innovative tenant engagement solutions


Provide an integrated management approach to deliver the vision for this new landmark asset and provide exceptional value at 118 Mount Street for the Asset Manager CBRE Global Investors, the building Owner and tenants.


  • Create a strategic asset plan to deliver efficient and seamless management services incorporating sustainability, innovation, tenant engagement, health & wellness
  • Provide operational, design and specifications consultancy services with continual operational support and consultancy for Commissioning and Handover Plan from builders
  • Review of all services plans and drawings and plan for procurement of services to specify, tender and monitor service contractors
  • Develop a Strategic Asset CapEx Plan (10-year CapEx and asset plan)
  • Bring a comprehensive team of experts to deliver exceptional outcomes at 118 Mount Street for CBRE GI, the Owner and tenants.


  • Development of a comprehensive plan to achieve a 5 star NABERS Energy rating
  • Achieved operational excellence with delivery of skilled customer service to tenants, owners, contractors and all stakeholders
  • Seamlessly transitioned the building into an active site helping the first tenants to occupy with the minimum of fuss
  • Development of a detailed Building User Guide
  • Specify, tender and monitor service contractors
  • Guide and Fit-out Manual created for contractors

“Throughout the acquisition, commissioning and ongoing management of our asset in North Sydney the team has delivered above expectations. Their professionalism, diligence and pro active work processes have contributed to the success of the building.”

Angus Knapman
Asset Manager
CBRE Global Investors

Related Experts

Julia Batterley

Head of Office Management | Real Estate Management Services


I have over 15 years’ experience in the Real Estate industry and in this time have gained valuable experience in all aspects of Property Management including providing outstanding customer service, building strong relationships with all stakeholders, increasing asset values through proactive maintenance and capital expenditure programs, tenant retention strategies, lease negotiations, financial reporting, dealings with Legal representatives and arrears minimisation.

I started with Colliers in 2010 and have had various Property Management roles within REM in that time.  My current role as National Director of Private Clients is focused on business development and service delivery in the private client specialisation of Real Estate Management.  I work with the SPD's to implement business development strategies, nationalised marketing collateral and ensure we are constantly delivering service that exceeds our clients’ expectations through a proactive management approach.

Because we treat every asset like it’s our own, we find solutions others don’t look for.

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