Work³

Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy. 

Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.

Specialties:

• Tenant Advisory
• Industrial Advisory
• Project Management
• Facilities Management
• Occupier Technology
• Outsourcing
• Workplace Management
• Account Management
• Integration of business units
• Occupier Research

Simon Crouch is the head of of Tenant Advisory in Australia and  has been with Colliers since 1996. Simon started his career in Office Leasing and changed roles to help establish Tenant Advisory Services at Colliers in 2006. When we started out our aim was to provide the highest quality impartial advice to tenants and to deliver bespoke accommodation strategies that would accelerate our clients business and that  is what we have done since. Through employing best in class people with diverse skills our focus is always on holistic customer solutions and service excellence. Evidenced by our average client satisfaction score of 9.5/10 and our expanding services we deliver results that set us apart from our competitors. 

 Simon and his team has delivered some of the most complex assignments in the Australian market. Major recent accomplishments Simon has led include:

Nine Entertainment Co. in their pre-committment of 16,000sqm into North Sydney and subsequent expansion of 6,000sqm following a merger with Fairfax Media, Microsoft's Long Term Strategy and relocation of 10,500sqm in North Sydney, Norton Rose Fulbright's pre-committment of 10,000sqm into 60 Martin Place, Sydney and QBE's 12,000sqm pre-committment in Parramatta and 10,000sqm pre-committmnet in Sydney. 

I joined the team in June 2015 to create Workplace Management Services (WMS) under the Occupier Services divison. Our team provides an innovative model of workplace management to high-performing workplaces.

My previous role was Co-Founder & CEO of First Contact, pioneering the first “hotel style” service model for ANZ and top tier landlords in 2005. Over the past 2 years I have worked closely with companies like Westpac Group to create a new corporate services offering, focused on experience for both clients and employees. Previous to this, I worked extensively in the hotels, events and catering industries.

WMS challenges the traditional FM solution by providing a service-oriented and customer aware solution. It’s all about creating a corporate hub with a sense of community around the organisation.

Each service is uniquely designed for each client and their individual departments:
1. For external guests (those visiting the clients location), and equally as important, 
2. Internal guests (the employees of the client).

Our services range from workplace management, service training and advisory as well as front-of-house shared services with the aim of providing services that are designed to support the way people work.

Working in the Occupier Services team as Senior Account Manager for the QBE Portfolio, I aim to provide strategic direction for their properties' cost and operational performance.  I am also in charge of Colliers360 for Australia, our technology platform providing end-to-end solutions for clients' CRE technology needs.

I have worked for Colliers International since 2012, starting on the Scholarship Program while studying Property Economics at University.

Upon graduating in 2013 I moved into the Real Estate Management team as Property Manager, managing a large portfolio of Commercial and Retail sites across Sydney. 

In 2016 I shifted to the Workplace Management Services (WMS) team under the Occupier Services division working in the Westpac Barangaroo offices as a part of their Corporate Services team.  This role involved managing the Workplace Concierge teams at all major Sydney offices, promoting and managing the new agile way of working. 

In 2017 I was promoted internally to work solely on the Westpac Head Office refurbishment at 275 Kent Street as the Project Lead for Corporate Services.  This involved being across all elements of the project from the design and construction to the transition journey of the employees being moved into the new agile workplace to ensure a seamless handover of each floor for the Corporate Services team to continue to operate the building seamlessly.

Remaining with the Occupier Services division I'm excited to use the knowledge I've gained from previous roles into helping QBE find cost efficiencies and change the way the business operates.

Nick’s experience extends across a range of policy, corporate and operational roles throughout his 17 year career working for the Australian Government, and has provided him with an excellent understanding of Government activities and directions.

As National Director of Government Property Services, Nick is responsible for the implementation and co-ordination of our Commonwealth Government Business Plan to increase opportunities and revenue across the national business for Colliers International and its clients.

• Property strategy: developed through management of large Commonwealth property projects; business process improvement;
• Stakeholder engagement: developed and enhanced through roles managing large Government Programs and Corporate Projects;
• Strategic planning: developed through major change events and ongoing process innovation and enhancement.
• Human resources and financial management: developed through corporate services and service delivery network roles;
• Service delivery, policy and program management: developed through extensive corporate experience; and
• Internal governance arrangements.