Strategies to thrive in a new world of work
As more economies and companies emerge from crisis mode and focus shifts to future plans, it’s become clear the workplace as we once knew it has to evolve. The COVID-19 pandemic has accelerated trends that were already in the process of reshaping the working environment: the rise of remote teams, enabled by connected technologies; the decentralisation of operations and the more flexible use of real estate resources; and a new emphasis on employee experience and well-being.
To address the challenges and seize the benefits of the new normal workplace, occupier strategies will need to change. Colliers’ WORK³ is a platform of research, advisory and services designed for a new era of work. We are helping companies cultivate workplaces and real estate portfolios that are not just fit for purpose in a period of recovery, but also deliver business performance, real estate efficiencies and employee productivity over the long term by navigating clients through change in work place, space and pace.
Over 70% of workers want to continue working from home part-time1
1Colliers Work From Home Survey
80% of employees feel they can be managed remotely
75% of workers meet online to collaborate
“The office will always play a vital role within the workplace. There is no doubt the office environment is the fundamental space for any business. As we emerge from these conditions, we are presented with new opportunities for occupiers which allow us to reshape workspace strategies. Work3 is leading the industry into the future, accommodating occupiers and navigating them through this new world.”
Managing Director, Occupier Services, Australia, Colliers International
“Workplaces are set to evolve in exciting ways, presenting new opportunities for businesses to optimise costs, build more flexible real estate portfolios and positively impact the health of employees. As a degree of certainty returns, it’s a good time for occupiers to assess the readiness of their real estate strategies to make the most of this new normal, to get ahead of change and accelerate success. The insights and services we’re offering clients through Colliers’ WORK³ service are designed to help them do just that.”
Managing Director, Occupier Services, Asia, Colliers International
DIMENSIONS OF WORK³
- Head office
- Decentralised, split operations
- Flexible workspace
- Remote, working from home
Optimising the multiple locations of the work place
With remote working now a proven norm and flexible workspace options on offer to decentralise and de-risk essential workforces, the old boundaries of the workplace no longer need apply. More companies can take steps to reduce dependence and cost in core central business district offices, splitting and managing operations among multiple locations to mitigate risks, leverage geographical advantages and engage a broader talent pool.
- Reduce costs and concentration risk by scaling down CBD headquarters and distributing the workforce
- Enable and attract talent in remote locations through clouded working
- Incorporate flexible workspace to boost the elasticity of the real estate portfolio, de-risk critical operations and decentralise cloud-connected teams
- Workplace density, efficiencies
- Health & distancing
- Employee choice
Multi-dimensional enhancement of the work space experience
With distancing, de-densification and delivering employee health and wellbeing becoming strategic imperatives, workplaces need to evolve to contribute to these goals. From re-planning work space in your portfolio to automated workplace monitors, space optimisation solutions and ergonomic workstation design, a steady stream of innovations can help businesses operate more efficiently, comply with emerging regulations and deliver wellness, sustainability and efficiency wherever your teams work.
- Develop effective approaches to work space density and distancing through data-based approaches, and deliver employee choice
- Incorporate next-generation health and environmental technologies into workplace design
- Develop amenities and programs to promote health and wellness at and beyond the office
- Internet of the Workplace (IoW)
- Clouded workplace management
Connecting environments to enable productivity gains in work pace
Connected devices and cloud-delivered enterprise services continue to grow, accelerating the adoption of the Internet of the Workplace (IoW). These pave the way for more technology-enabled approaches to productivity and collaboration across multiple workplaces and the enhanced management of corporate portfolios. This will enable occupiers to manage and support their teams and real estate portfolios on an on-demand basis to meet emerging business needs.
- Draw on cloud-based solutions to foster location-agnostic collaboration
- Apply proptech and automation to ease the burden of effectively managing and maintaining multiple locations
- Use connected devices as a basis for the real-time monitoring and remote control of resources and assets
Solutions for current and future workplace demands
Colliers offers a number of specialised service lines with WORK3, working together to help you accelerate change and take advantage of opportunities to maximise the value of your company’s real estate portfolio.
Flexible Workspace Consulting
Real Estate Management Services
Managing Director | Occupier Services
Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy.
Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.
- Tenant Advisory
- Industrial Advisory
- Project Management
- Facilities Management
- Occupier Technology
- Workplace Management
- Account Management
- Integration of business units
- Occupier Research
Head of Tenant Advisory | Occupier Services
Simon Crouch is the head of of Tenant Advisory in Australia and has been with Colliers since 1996. Simon started his career in Office Leasing and changed roles to help establish Tenant Advisory Services at Colliers in 2006. When we started out our aim was to provide the highest quality impartial advice to tenants and to deliver bespoke accommodation strategies that would accelerate our clients business and that is what we have done since. Through employing best in class people with diverse skills our focus is always on holistic customer solutions and service excellence. Evidenced by our average client satisfaction score of 9.5/10 and our expanding services we deliver results that set us apart from our competitors.
Simon and his team has delivered some of the most complex assignments in the Australian market. Major recent accomplishments Simon has led include:
Nine Entertainment Co. in their pre-committment of 16,000sqm into North Sydney and subsequent expansion of 6,000sqm following a merger with Fairfax Media, Microsoft's Long Term Strategy and relocation of 10,500sqm in North Sydney, Norton Rose Fulbright's pre-committment of 10,000sqm into 60 Martin Place, Sydney and QBE's 12,000sqm pre-committment in Parramatta and 10,000sqm pre-committmnet in Sydney.
Head of Workplace Management Services
I joined the team in June 2015 to create Workplace Management Services (WMS) under the Occupier Services divison. Our team provides an innovative model of workplace management to high-performing workplaces.
My previous role was Co-Founder & CEO of First Contact, pioneering the first “hotel style” service model for ANZ and top tier landlords in 2005. Over the past 2 years I have worked closely with companies like Westpac Group to create a new corporate services offering, focused on experience for both clients and employees. Previous to this, I worked extensively in the hotels, events and catering industries.
WMS challenges the traditional FM solution by providing a service-oriented and customer aware solution. It’s all about creating a corporate hub with a sense of community around the organisation.
Each service is uniquely designed for each client and their individual departments:
1. For external guests (those visiting the clients location), and equally as important,
2. Internal guests (the employees of the client).
Our services range from workplace management, service training and advisory as well as front-of-house shared services with the aim of providing services that are designed to support the way people work.
Head of Colliers360 Technology Services
Working in the Occupier Services team as Senior Account Manager for the QBE Portfolio, I aim to provide strategic direction for their properties' cost and operational performance. I am also in charge of Colliers360 for Australia, our technology platform providing end-to-end solutions for clients' CRE technology needs.
I have worked for Colliers International since 2012, starting on the Scholarship Program while studying Property Economics at University.
Upon graduating in 2013 I moved into the Real Estate Management team as Property Manager, managing a large portfolio of Commercial and Retail sites across Sydney.
In 2016 I shifted to the Workplace Management Services (WMS) team under the Occupier Services division working in the Westpac Barangaroo offices as a part of their Corporate Services team. This role involved managing the Workplace Concierge teams at all major Sydney offices, promoting and managing the new agile way of working.
In 2017 I was promoted internally to work solely on the Westpac Head Office refurbishment at 275 Kent Street as the Project Lead for Corporate Services. This involved being across all elements of the project from the design and construction to the transition journey of the employees being moved into the new agile workplace to ensure a seamless handover of each floor for the Corporate Services team to continue to operate the building seamlessly.
Remaining with the Occupier Services division I'm excited to use the knowledge I've gained from previous roles into helping QBE find cost efficiencies and change the way the business operates.
National Director | Head of Government Property Services and Strategic Accounts
Nick’s experience extends across a range of policy, corporate and operational roles throughout his 17 year career working for the Australian Government, and has provided him with an excellent understanding of Government activities and directions.
As National Director of Government Property Services, Nick is responsible for the implementation and co-ordination of our Commonwealth Government Business Plan to increase opportunities and revenue across the national business for Colliers International and its clients.
- Property strategy: developed through management of large Commonwealth property projects; business process improvement;
- Stakeholder engagement: developed and enhanced through roles managing large Government Programs and Corporate Projects;
- Strategic planning: developed through major change events and ongoing process innovation and enhancement.
- Human resources and financial management: developed through corporate services and service delivery network roles;
- Service delivery, policy and program management: developed through extensive corporate experience; and
- Internal governance arrangements.