Our approach to Property Management begins with understanding your asset and your strategic objectives, so we can work with our Facilities and Financial Management colleagues to accelerate the success of your investment through:
- Increased tenant retention - carefully listening, planning forward and never complacent, we are dedicated to creating a customer experience like no other so that we provide the best outcomes for our clients and their tenants.
- Increased revenue - we deliver enhanced asset value and greater cash flow through increased tenant satisfaction and operational efficiencies.
- Reduced costs - we immediately conduct a property performance audit program to deliver greater operational efficiencies, lower outgoings and increased asset value.
Our Facilities Management experts create and maintain high amenity standards, extend the working life of the plant and equipment, reduce operational risk and work with our clients to reach or maintain sustainability goals. Our experts are supported by a robust framework of process and systems that cover core facilities management foundations including:
- Planned Preventative Maintenance
- 24/7 Operational Tenant Support
- Safety and Risk Management
- Capital and Base Building Works - Budgeting and Management
- Sustainability Improvement
- Asset Lifecycle Planning
Our experts capture financial, asset, facilities and lease data and provide reporting and analysis using industry-leading real estate platform, MRI. Working with our property management team our financial managers produce comprehensive reports at individual property and portfolio level. Our structure includes dedicated trust accountants, experts in data management, accounts payable and receivable and portfolio analysts.
We manage office, retail, industrial and healthcare portfolios across Australia. Every property portfolio is unique. We find that consolidating the management of more than one asset as a portfolio enables our management experts to provide our clients with tailored:
- Cost savings and operational efficiencies
- Consistent financial management and reporting
- Access to a consolidated team of experts
- Streamlined management approach
I have more than 30 years experience in the property industry with extensive relationships across institutional and major private owners throughout Australia. My experience includes the management of major assets and portfolios across Australia, across all asset classes and all categories of ownership, working for clients such as Challenger, Charter Hall, Grosvenor, ISPT, Macquarie University, QIC, IOOF, Mulpha, Mirvac, Dexus, Perron Group, REST, Glebe Administration Board, KAH Australia, Valad, Australian Unity, Far East Organization, Bunnings, EG Funds Management, Eureka Funds Management, Heathley Limited, Real I.S., Roxy-Pacific and Altis Property Partners.
In my current role as Managing Director, Real Estate Management, I am responsible for driving operational excellence and leading business growth for Colliers International Real Estate Management service.
Colliers International Real Estate Management team offer specialised property management services to optimise the performance of our clients' assets. We partner with our clients to develop and execute asset strategies to achieve their investment goals. We provide property management, facilities management, financial management and sustainability services across all property classes and client categories.
Head of Retail Management | Real Estate Management
I have more the 30 years’ experience in the retail investment property industry, having managed and driven asset strategy for numerous shopping centres across Australia, South East Asia and The Middle East.
I recently joined Colliers International as National Director following the acquisition of McKenzie Hall, a specialist retail management and leasing company, in 2014. Prior to leading the McKenzie Hall management team, I was Managing Director and shareholder of the Byvan Group, a specialist retail centre management company, which sold to Savills in 2002.
My experience as a business owner ensures that I strive for long term and above average performance for my clients and my teams.
My ability to think like an owner, complemented with my leadership experience and people management ensures I deliver outcomes and results for my clients and their centres.
I am a founding Board member of the Shopping Centre Council of Australia and was extensively involved in the development and management of the Property Council of Australia education courses. I am also a past National Chair of the PCA Education Committee and was a lecturer for more than 15 years for the Shopping Centre courses.
National Director | Real Estate Management
I have over 15 years’ experience in the Real Estate industry and in this time have gained valuable experience in all aspects of Property Management including providing outstanding customer service, building strong relationships with all stakeholders, increasing asset values through proactive maintenance and capital expenditure programs, tenant retention strategies, lease negotiations, financial reporting, dealings with Legal representatives and arrears minimisation.
I started with Colliers in 2010 and have had various Property Management roles within REM in that time. My current role as National Director of Private Clients is focused on business development and service delivery in the private client specialisation of Real Estate Management. I work with the SPD's to implement business development strategies, nationalised marketing collateral and ensure we are constantly delivering service that exceeds our clients’ expectations through a proactive management approach.
Because we treat every asset like it’s our own, we find solutions others don’t look for.
National Director | Industrial
National Industrial Real Estate Management Asset Class leader, tasked with aligning state based teams to deliver tailored real estate management services to industrial clients.
Focussed on all aspects of industrial management for Private Clients, Syndicators, Small to Medium Funds, Local and International REIT's and all other forms of ownership.
Strong national, tenant focus - "Everything in industrial ultimately comes down to relaitionships"
Providing advice on feasibility, budgeting, commisioning new developments, defect liability, buildings systems and security, lease negotiation and renegotiation, make goods, defits and refits, repurposing, logistics and supply chain, automation, concrete and ongoing financial and physical asset management
(In a previous life) Owned and operated Daniel's Steakhouse - Brisbane, Sydney, Melbourne, Gold Coast
National Director | Head of Operations
Responsible for developing and managing the efficient operations and growth of the National Real Estate Management Team.
National Director, Financial & Client Accounting
With over 20 years experience as a Chartered Accountant in Finance and Accounting I have held roles from Audit & Advisory to General Manager responsible for bottom line performance. This has given me a broad range of experience and made me a highly motivated and commercial operator focused on outcomes.
In my capacity as Finance & Operations Manager | Real Estate Management I’m responsible for delivering a 5 star platform to internal and external clients and commercial analysis support to the Managing Director of Real Estate Management. In addition I manage the Property Accounting Team.
Head of Engineering, Facilities & Sustainability | Real Estate Management
Kate leads the direction of the National Facilities Management team by providing technical leadership and guidance across the operational management of the Real Estate Management (REM) portfolio.
Kate seeks to drive growth for the Real Estate Management team through client engagement and specialist engineering, facilities and sustainability initiatives, as well as project management excellence.
Kate's focus is developing new offerings, delivering projects and providing multi-discipline technical services. Kate delivers solutions for clients in areas such as technical and commercial advisory, asset re-positioning, due diligence, engineering design, renewable developments and operational performance across Asia-Pacific.
Manager, Health, Safety & Environment | Real Estate Management
I have more than ten years of expereince in safety compliance and risk management for retail and heavy industries. The experience has equipped me with the skills to minimise the risk profile of the Real Estate Management service line, and exceed client expectations.
I work within the property management framework to drive operational excellence and build on business growth. I am responsible for providing strategic direction and advice to minimise risk, and to ensure compliance with local and national health and safety legislation.
At Colliers, my focus is to improve Health, Safety and Environment (HSE) processes and systems by offering practical and robust solutions. I partner and engage with stakeholders to drive and facilitate the effective implementation of safety improvement initiatives, to optimise the performance of client assets.