Every property portfolio is unique. We find that consolidating the management of more than one asset as a portfolio enables our management experts to provide our clients with tailored:
- Cost savings and operational efficiencies
- Consistent financial management and reporting
- Access to a consolidated team of retail experts
- Streamlines management approach
Speak with a Retail Real Estate Management expert to discover how Colliers International will maximise your investment potential by managing your assets as a consolidated portfolio.
Our approach to centre management begins with understanding your retail asset and your strategic objectives, so we can work with our centre team to accelerate the success of your investment through:
- Increased retailer retention - carefully listening, planning forward and never complacent, we are dedicated to creating a customer experience like no other so that we provide the best outcomes for our clients and their tenants.
- Increased revenue - we deliver enhanced asset value and greater cash flow through increased tenant satisfaction and operational efficiencies.
- Reduced costs - we immediately conduct a property performance audit program to deliver greater operational efficiencies, lower outgoings and increased asset value.
Our retail centre operations experts create and maintain high amenity standards, extend the working life of the plant and equipment, reduce operational risk as possible and work with our clients to reach or maintain sustainability goals. Our experienced centre operations experts are supported by a robust framework of process and systems that cover core facilities management foundations. Including:
- Planned Preventative Maintenance
- 24/7 Operational Tenant Support
- Robust Procurement Framework
- Stringent HSE and Risk Management
- Capital and Base Building Works - Budgeting and Management
- Asset Sustainability Improvement and Maintenance
- Retailer engagement and fitouts
We take a centre specific approach to centre marketing. Your portfolio, centre or regional Centre Marketing Manager will work with the centre management team to develop and implement a unique marketing plan that aligns with the centre's strategic direction, as well as seasonal, demographic and local influences to:
- Drive centre traffic and sales
- Differentiate your asset from competitors
- Offer consumers both a convenience and lifestyle experience
- Generate additional revenue streams
At Colliers International, leasing is an integral part of how we manage a shopping centre. This is why we have our own dedicated leasing executives as part of our retail management team. These leasing executives are responsible for leasing vacancies, whilst also maximising renewals for our management clients. The key for these retail leasing executives is that they don’t work on any external leasing projects – their focus is on the managed retail portfolio.
I have more than 30 years experience in the property industry with extensive relationships across institutional and major private owners throughout Australia. My experience includes the management of major assets and portfolios across Australia, across all asset classes and all categories of ownership, working for clients such as Challenger, Charter Hall, Grosvenor, ISPT, Macquarie University, QIC, IOOF, Mulpha, Mirvac, Dexus, Perron Group, REST, Glebe Administration Board, KAH Australia, Valad, Australian Unity, Far East Organization, Bunnings, EG Funds Management, Eureka Funds Management, Heathley Limited, Real I.S., Roxy-Pacific and Altis Property Partners.
In my current role as Managing Director, Real Estate Management, I am responsible for driving operational excellence and leading business growth for Colliers International Real Estate Management service.
Colliers International Real Estate Management team offer specialised property management services to optimise the performance of our clients' assets. We partner with our clients to develop and execute asset strategies to achieve their investment goals. We provide property management, facilities management, financial management and sustainability services across all property classes and client categories.
Head of Retail Management | Real Estate Management
I have more the 30 years’ experience in the retail investment property industry, having managed and driven asset strategy for numerous shopping centres across Australia, South East Asia and The Middle East.
I recently joined Colliers International as National Director following the acquisition of McKenzie Hall, a specialist retail management and leasing company, in 2014. Prior to leading the McKenzie Hall management team, I was Managing Director and shareholder of the Byvan Group, a specialist retail centre management company, which sold to Savills in 2002.
My experience as a business owner ensures that I strive for long term and above average performance for my clients and my teams.
My ability to think like an owner, complemented with my leadership experience and people management ensures I deliver outcomes and results for my clients and their centres.
I am a founding Board member of the Shopping Centre Council of Australia and was extensively involved in the development and management of the Property Council of Australia education courses. I am also a past National Chair of the PCA Education Committee and was a lecturer for more than 15 years for the Shopping Centre courses.
National Director | Retail
- Colliers International - Jan 2014 to Current
- Director Retail Management
- AMP Shopping Centres - Dec 2003 to Nov 2012
- Operations Manager
- Centre Manager
- Portfolio Manager
- Broadway Hotels and Resorts - Jun 2002 to Aug 2003
- General Manager
- Voyages Hotels and Resorts - Oct 1999 to Jun 2002
- Assistant General Manager
- Marriott Hotels and Resorts - Sep 1992 tp Jul 1999
- Head of Restaurants
- Front Office Manager
I have worked in Property for the last 20 years, having experience in Retail Project Management and Development, then the last 10 years in Shopping Centre Management
I am passionate leader focused on driving high quality outcomes for clients and supporting the growth and development of my team. Throughout my career, I have supported teams and organisations through change management whether it be challenging times including property divestment, acquisitions and due diligence periods or an overhaul of processes and procedures.
I believe everyone deserves a seat at the table and can add value if they have the drive and the passion.
Director | Retail
Tony de Graaf is an experienced shopping centre manager who has worked across the globe and brings to the organisation a vast wealth of retail property knowledge
National Director | Real Estate Management
Lyn joined Colliers International in June 2015 as State Product Director - Real Estate Management.
Since joining Colliers International, Lyn has been responsible for the enhancement of the service platform delivered by the South Australia Real Estate Management Team. In 2016 and 2017, Lyn was award Leader of the Year for the South Australian business.
Prior to joining Colliers International, Lyn has worked for Knight Frank, Cushman Wakefield, a boutique agency and one of South Australia's largest private property owners as General Manager and Director.
During Lyn's time at these companies, she has achieved:-
Completing one of Adelaide's biggest retail developments;
Establishing a risk analysis of the business and turned around several non -performing assets to obtain positive outcomes;
Successfully implemented a three (3) year plan on staffing, policies and culture which saw the company grow from a small to a medium size business.
The ongoing achievements and respect that Lyn has in the industry speaks for itself. The passion, commitment and knowledge of all facets of property is one to be discussed and involved in.
Director, Retail | Real Estate Management
Scott is the Portfolio Manager for the Queensland retail management business.
He has over 15 years of experience in the property industry, specialising in retail management of all classes of assets. Having a valuations and financial background, Scott has been able to utilise his skills and knowledge to consistently add value and drive asset performance throughout his career.
Scott has worked nationally with institutional clients such as ISPT and ING Real Estate, and other large national retail investors such as Perron Group and Primewest.
Head of Engineering, Facilities & Sustainability | Real Estate Management
Kate leads the direction of the National Facilities Management team by providing technical leadership and guidance across the operational management of the Real Estate Management (REM) portfolio.
Kate seeks to drive growth for the Real Estate Management team through client engagement and specialist engineering, facilities and sustainability initiatives, as well as project management excellence.
Kate's focus is developing new offerings, delivering projects and providing multi-discipline technical services. Kate delivers solutions for clients in areas such as technical and commercial advisory, asset re-positioning, due diligence, engineering design, renewable developments and operational performance across Asia-Pacific.
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