Occupier Services Client Success Stories

Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy. 

Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.

Specialties:

• Tenant Advisory
• Industrial Advisory
• Project Management
• Facilities Management
• Occupier Technology
• Outsourcing
• Workplace Management
• Account Management
• Integration of business units
• Occupier Research

Simon Crouch is the head of of Tenant Advisory in Australia and  has been with Colliers since 1996. Simon started his career in Office Leasing and changed roles to help establish Tenant Advisory Services at Colliers in 2006. When we started out our aim was to provide the highest quality impartial advice to tenants and to deliver bespoke accommodation strategies that would accelerate our clients business and that  is what we have done since. Through employing best in class people with diverse skills our focus is always on holistic customer solutions and service excellence. Evidenced by our average client satisfaction score of 9.5/10 and our expanding services we deliver results that set us apart from our competitors. 

 Simon and his team has delivered some of the most complex assignments in the Australian market. Major recent accomplishments Simon has led include:

Nine Entertainment Co. in their pre-committment of 16,000sqm into North Sydney and subsequent expansion of 6,000sqm following a merger with Fairfax Media, Microsoft's Long Term Strategy and relocation of 10,500sqm in North Sydney, Norton Rose Fulbright's pre-committment of 10,000sqm into 60 Martin Place, Sydney and QBE's 12,000sqm pre-committment in Parramatta and 10,000sqm pre-committmnet in Sydney. 

I have been with Colliers International for over 20 years and during this time have been involved in every aspect of industrial and commercial property. I lead the Industrial Occupier Services team nationally, which includes Industrial Tenant Advisory, Portfolio Management and Logistics & Supply Chain Consulting.

At Colliers International, I employ my vast property background and project delivery skills to analyse and formulate strategy on behalf of clients resulting in new property acquisitions, lease renewals, lease rationalisation and rent reviews. I have been responsible for the marketing of major industrial developments for sale and lease, industrial land subdivisions, major tenant pre-commitment, and business parks.

I joined the team in June 2015 to create Workplace Management Services (WMS) under the Occupier Services divison. Our team provides an innovative model of workplace management to high-performing workplaces.

My previous role was Co-Founder & CEO of First Contact, pioneering the first “hotel style” service model for ANZ and top tier landlords in 2005. Over the past 2 years I have worked closely with companies like Westpac Group to create a new corporate services offering, focused on experience for both clients and employees. Previous to this, I worked extensively in the hotels, events and catering industries.

WMS challenges the traditional FM solution by providing a service-oriented and customer aware solution. It’s all about creating a corporate hub with a sense of community around the organisation.

Each service is uniquely designed for each client and their individual departments:
1. For external guests (those visiting the clients location), and equally as important, 
2. Internal guests (the employees of the client).

Our services range from workplace management, service training and advisory as well as front-of-house shared services with the aim of providing services that are designed to support the way people work.

An accomplished real estate professional with over 18 years property experience in the areas of commercial, industrial and residential property management and corporate real estate portfolio and account management.

In April 2016, Colliers International were successfully appointed on the management of the Vodafone portfolio, consisting of over 4,000 sites nationwide. As the Account Director, I have account and operational oversight including accountability for:

• Delivery of tenure, transaction, property management, financial and lease administration services 
• Implementation and management of Quality Management procedures and processes
• Management of the Service Delivery team 
• Delivery of all operational reporting

To date, we have achieved savings of over $54M for our client (over the term of the leases) and have doubled the original Account team in size

In 2018, I transitioned into a 50/50 split between leading the Vodafone Account and leading operations for Occupier Services - a role where I continue to grow and learn and I thoroughly enjoy being a part of our Occupier Services team - Division of the Year 2017 & 2018