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Workplace Management Services

Taking the best commercial real estate management and combining with proven hotel methodologies for a next generation service.

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Making every experience count

Our team specialises in unique service delivery based on luxury hotel methodologies and corporate real estate best practice.

From front of house management, to concierge services, third space advisory, client suite management and beyond; we are experts in first class customer experience.

Front of House Management

People are the core of our business and we’re committed to delivering warm, genuine and memorable services. We’re proud to manage over 250,000sqm of client space and deliver first class experiences to more than 30,000 people. With exposure to high profile corporates and landlords, we have deep insights into what tenants want, the services they expect and the expectations of the future office building and corporate workplace.
We offer a range of front of house services that will represent your organisations brand and meet your tenants needs including:
  • Concierge & reception
  • Private lounge management
  • Client meeting suites
  • Event hosting
  • Reservations & switchboard
  • Unique space management
  • Executive office support
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    Advisory & Delivery of Flexible Spaces

    We offer a suite of advisory services for the design, intent, layout, technology and operations of third spaces. Our team work with the landlord and the current or proposed occupiers to identify the requirements of the space and desired attributes such as wellness spaces, meeting spaces, AV, food and beverage, technology and more. 
    We also undertake financial modelling to determine the relevant operating model for the asset such as full commercial, membership or hybrid models. Specific studies on utilisation, operational resources and third-party partners in catering, technology and community engagement form a major component of this process. 
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    Customer Service Training & Advisory

    We manage and advise on all aspects of your operation to deliver a memorable experience for your internal and external guests. Examples of our services include:
  • Consulting on front of house operations and employees (focus on tenant and guest experience).
  • Service training of all stakeholders including cleaners, security and FM
  • Customer journey mapping
  • Customer experience training based on international luxury hotel methodologies 
  • Review the current 'tone' of the service experience and facilitate workshops to set new direction
  • Mystery auditing & operational assessments 
  • Design recommendations such as concierge desk heights and configurations, technology solutions
  • Recruitment services
  • Uniform design and wardrobe development for all operational departments
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    Latest Research

    Make informed decisions. Read the latest property reports, get essential market trends and projections.

    15 Dec 2020

    The Reimagined Workplace | Financial Services | Q&A Series

    Following our insights from WORK³ on the future of work, we explore how the rise of remote working and work from home (WFH) have shifted our perspective on the workplace, promoting businesses to rethink the office of the future.
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    23 Oct 2020

    The Reimagined Workplace | Q&A Series

    COVID-19 has accelerated trends that are reshaping the workplace and presenting new opportunities for businesses.
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    17 Oct 2019

    Metro Office H2 2019 RFR

    Our Metro Office H2 2019 RFR explores some of the key themes impacting the office asset class, including the impact of co-working and flexible workspaces on metro office markets.
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