Making every experience count
From front of house management, to concierge services, third space advisory, client suite management and beyond; we are experts in first class customer experience.
Front of House Management
We offer a range of front of house services that will represent your organisations brand and meet your tenants needs including:
Advisory & Delivery of Flexible Spaces
We also undertake financial modelling to determine the relevant operating model for the asset such as full commercial, membership or hybrid models. Specific studies on utilisation, operational resources and third-party partners in catering, technology and community engagement form a major component of this process.
Customer Service Training & Advisory
Head of Workplace Management Services
I joined the team in June 2015 to create Workplace Management Services (WMS) under the Occupier Services divison. Our team provides an innovative model of workplace management to high-performing workplaces.
My previous role was Co-Founder & CEO of First Contact, pioneering the first “hotel style” service model for ANZ and top tier landlords in 2005. Over the past 2 years I have worked closely with companies like Westpac Group to create a new corporate services offering, focused on experience for both clients and employees. Previous to this, I worked extensively in the hotels, events and catering industries.
WMS challenges the traditional FM solution by providing a service-oriented and customer aware solution. It’s all about creating a corporate hub with a sense of community around the organisation.
Each service is uniquely designed for each client and their individual departments:
1. For external guests (those visiting the clients location), and equally as important,
2. Internal guests (the employees of the client).
Our services range from workplace management, service training and advisory as well as front-of-house shared services with the aim of providing services that are designed to support the way people work.
Managing Director | Occupier Services
Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy.
Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.
- Tenant Advisory
- Industrial Advisory
- Project Management
- Facilities Management
- Occupier Technology
- Workplace Management
- Account Management
- Integration of business units
- Occupier Research
Director of Operations | Workplace Management Services
Adam is the Director of Operations for Workplace Management Services (WMS), a unique offering for corporate occupiers who require high performance workplaces to increase productivity and guest experience.
With a diverse and global career as a hospitality professional, Adam spent over 15 years working as a Chief Concierge in some of Australia’s leading hotels before expanding his knowledge and skills by moving to Dubai as the pre-opening Chief Concierge at the InterContinental Hotels Group development in Dubai Festival City, comprising over 900 rooms across 3 hotels. During Adam's career he was awarded membership into the exclusive Les Clefs d’Or (otherwise known as the ‘Golden Keys’), a professional concierge network comprising 3,500 members globally.
Upon returning to Australia in 2009, he was appointed as the General Manager of Concierge Services at First Contact. During this time at First Contact Adam was instrumental in establishing a market leading hospitality solution, never seen before in the commercial property industry.
WMS transforms the workplace into a corporate hotel, challenging the traditional facilities management model, and bringing a new soft services approach to corporate occupiers. WMS encompasses Front of House Management, Client Suites, Unique Spaces, Workplace Management, Private Lounge Experiences, Housekeeping, Switchboard and Service Training and Advisory.
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