Making every experience count
Our team specialises in unique service delivery based on luxury hotel methodologies and corporate real estate best practice.
From front of house management, to concierge services, third space advisory, client suite management and beyond; we are experts in first class customer experience.
From front of house management, to concierge services, third space advisory, client suite management and beyond; we are experts in first class customer experience.
Front of House Management
People are the core of our business and we’re committed to delivering warm, genuine and memorable services. We’re proud to manage over 250,000sqm of client space and deliver first class experiences to more than 30,000 people. With exposure to high profile corporates and landlords, we have deep insights into what tenants want, the services they expect and the expectations of the future office building and corporate workplace.
We offer a range of front of house services that will represent your organisations brand and meet your tenants needs including:
Concierge & reception
Private lounge management
Client meeting suites
Event hosting
Reservations & switchboard
Unique space management
Executive office support
We offer a range of front of house services that will represent your organisations brand and meet your tenants needs including:
Advisory & Delivery of Flexible Spaces
We offer a suite of advisory services for the design, intent, layout, technology and operations of third spaces. Our team work with the landlord and the current or proposed occupiers to identify the requirements of the space and desired attributes such as wellness spaces, meeting spaces, AV, food and beverage, technology and more.
We also undertake financial modelling to determine the relevant operating model for the asset such as full commercial, membership or hybrid models. Specific studies on utilisation, operational resources and third-party partners in catering, technology and community engagement form a major component of this process.
We also undertake financial modelling to determine the relevant operating model for the asset such as full commercial, membership or hybrid models. Specific studies on utilisation, operational resources and third-party partners in catering, technology and community engagement form a major component of this process.
Customer Service Training & Advisory
We manage and advise on all aspects of your operation to deliver a memorable experience for your internal and external guests. Examples of our services include:
Consulting on front of house operations and employees (focus on tenant and guest experience).
Service training of all stakeholders including cleaners, security and FM
Customer journey mapping
Customer experience training based on international luxury hotel methodologies
Review the current 'tone' of the service experience and facilitate workshops to set new direction
Mystery auditing & operational assessments
Design recommendations such as concierge desk heights and configurations, technology solutions
Recruitment services
Uniform design and wardrobe development for all operational departments
Return to Office Workbook
Colliers and Blue Skyre IBE have partnered to develop a workbook to assist your team as you plan and manage a successful return to the office. It provides guidelines for your workforce’s return, along with tactical recommendations to prepare your facilities and real estate for a successful launch.
Explore our expertise across every asset class
Latest Research
Latest Research
Make informed decisions. Read the latest property reports, get essential market trends and projections.
15 Dec 2020
The Reimagined Workplace | Financial Services | Q&A Series
Following our insights from WORK³ on the future of work, we explore how the rise of remote working and work from home (WFH) have shifted our perspective on the workplace, promoting businesses to rethink the office of the future.
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23 Oct 2020
The Reimagined Workplace | Q&A Series
COVID-19 has accelerated trends that are reshaping the workplace and presenting new opportunities for businesses.
Read More
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